Set business hours & emergency routing

The hours your business is open are the hours Voxilo treats as "normal." Outside those hours it can still answer calls — you decide whether after-hours calls are booked, taken as messages, or escalated to your cell phone if they're emergencies.

This guide will walk through the four common patterns: 24/7 with emergency on-call rotation, standard business hours with after-hours messaging, weekend coverage with weekday transfer, and conditional forwarding (Voxilo only answers when the line is busy or no-answer).